Susan Billingsley joined NDM Hospitality in March 2021 as the Director of Call Center. She has oversight and responsibility over the Sales, Service, and Service Express Call Center teams. Susan has over 25 years of experience as a hospitality management leader with a background spanning call center management, revenue management, process engineering, operations management, organizational development, and training.
Prior to joining NDM, she worked for Results-CX as Senior Operations Manager, Streamsong Resort as a Group Sales Manager, and Marriott Vacations Worldwide Corporation as Senior Director of Revenue Management.
Susan is a graduate of Polk State College and currently resides in Lakeland. She enjoys spending time with her children, collecting vintage decanters, and vacationing with family.